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Problematic Moment Approach |
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An Organizational Intervention
Chaos Management has developed the Problematic Moment Approach (PMA), a new technique for working across differences. PMA is a method that seeks to change established patterns of conversations in groups so that members can identify and address the unacknowledged differences that constrain the attainment of their organizational goals. Problematic moments occur in groups when an uncomfortable theme that members are collectively avoiding is raised. Such moments are characterized by group discomfort, sudden silence or din, and the feeling that the group is unable to move on. As a culture, our learned response to problematic moments makes them difficult to notice. The Problematic Moment Approach surfaces visible aspects of practices which are generally avoided, enabling change consultants to make interventions in organizations at the level of discourse. The PMA will be of interest to anyone who wants to know more about how the dynamics of differences, power, and politics can be seen at work in groups and how those dynamics connect to organizations and society. |