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The Problematic
Moment Approach
A problematic
moment is a moment, typically a moment of silence, experienced
by a group that marks a disruption to a particular discourse of
values, beliefs, assumptions, and affect being constructed by
the group.
Video playback
of those moments enables group members to reflect on the meaning
of those moments and to generate ideas about how dominant ways
of talking and being in the group are silencing other ways.
The video
playback also allows group members to notice habitual responses
in moments of stress, to assess the effect of those responses,
and to change behavior appropriately.
For example,
a group dominated by managers may in subtle ways tend to disregard
key data about issues of safety provided by engineers. The Problematic
Moment Approach may help to identify and change this unnoticed
pattern of behavior.
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